CONFIGURING GONG

Ask questions and learn best practices about configuring Gong features like scorecards, trackers, saved searches, and more.

  • 47 Posts
  • 136 Replies

47 Posts

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Ayumi MasubuchiCommunity Newbie
asked in CONFIGURING GONG

Change the names of call participants

How can I change the name of each caller? I uploaded some recordings, but each caller's name is inaccurate. 

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Molly Kipnis
25 days ago
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stephanie richmanCommunity Newbie
asked in CONFIGURING GONG

In Person meeting impact

Anyone have ideas on how we can use Gong to measure the impact of live (in person) meetings?  We feel pretty confident that when a in person meeting happens, the outcome is better… We’d like to A) show that in Gong - maybe as Win/Loss report and/or show it on our dealboards- i.e. flag those that don’t have activity type of In Person Meeting..  Hope this makes sense and would LOVE any ideas anyone has.

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Molly Kipnis
1 month ago
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John JensenNew Participant
asked in CONFIGURING GONG

Call Spotlight Notes into Hubspot

Does anyone know how I can get Gong to automatically put the call spotlight, including next steps and action items into a meeting record in Hubspot?

2
Molly Kipnis
2 months ago
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Matt HandsEnthusiast
asked in CONFIGURING GONG

Exporting Questions Asked

One thing I’m coaching to right now is the TYPE of questions my reps are asking. I’m noticing that the reps that are underperforming centre their questions around (what i call) “Solutioning” the customers problems. The better reps are focus on business questions and questions about the evaluation process and criteria. I’ve manually exported all questions in a call to a spreadsheet so I could tag each question as Solutioning, Business, Pricing/Admin, Deal Process.Control, etc. But maybe there is any easier way to export every question?

14
S
2 months ago
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coachzinkNew Participant
asked in CONFIGURING GONG

Trackers for Champions, Multi-threading, Identified Pain

All, we are focused on building out trackers in Gong regarding our 3 main enablement behaviors we are looking to develop.  Would love to see what y’all have built for trackers focused on:Multi-threading Champions Identifying Developing  Testing Identified Pain Categories of Pain Identifying Pain Implicating Pain

2
Molly Kipnis
4 months ago
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Stephen DiSibioCommunity Newbie
asked in CONFIGURING GONG

Call Categories vs Libraries

Can anyone explain why one would use call categories vs call libraries? Now with the ‘stream’ capabilities, it feels like the exact same thing, but one shows in the form of ‘folders’ and the other in form of ‘reports’ -- both can be automated based on filters and both can send notifications when a new call meets the criteria… Thanks

4
Brandon James
4 months ago
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AnthonyZNew Participant
asked in CONFIGURING GONG

Can you export a call transcript?

Is it possible to export the transcript of a call to a spreadsheet? I am wanting columns with Time, Speaker, and Transcribed Audio.

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S
4 months ago
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DLNATLCommunity Newbie
asked in CONFIGURING GONG

Custom Questions in Call Spotlight

The AI in Call Spotlight is quite remarkable and accurate.  I find myself going in Spotlight on quite a few calls to ask a specific question and the results are insanely quick and helpful  Is there a way to customize Gong to automatically ask a specific question to bubble up this information without having to type the same query each time?  (The AI generated questions are not the right ones for me; but I’d settle for my question to be in that list that I could just click on)

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Molly Kipnis
5 months ago
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Siobhan CollieCommunity Newbie
asked in CONFIGURING GONG

Can you teach Gong to recognize words?

Gong does not recognize the name of our company, “Accelo”. It often cites in transcripts “excel” or “a cell o”. I’m curious if we can teach Gong AI to recognize a new word? Thanks,Siobhan

3
A
5 months ago
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Shani TestaverdeNew Participant
asked in CONFIGURING GONG

CRM Update Field

How do I delete a field from the CRM Update when the field is not in the CRM Update settings?  

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Molly Kipnis
6 months ago
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Aidan PilgrimNew Participant
asked in CONFIGURING GONG

How can I export private comments?

My compliance team has been making lots of private comments on calls for Quality Assurance and compliance.They want to download these en masse. How do i do that?The API only allows public comments as far as i can see?

1
Lauren Olsen
6 months ago
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Leah LangstonCommunity Newbie
asked in CONFIGURING GONG

Creating a "team" that spans reporting structures

Hi, i’m wondering if there is a way to organize tracking, etc, for a group of users that doesn’t neatly fall under one reporting structure. For example, I want to be able to monitor all users that service our enterprise vertical, but currently those users report into 3 different teams (sales vs success, multiple managers). Is there a way to create a custom “team” in this sense?

3
L
7 months ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
published in CONFIGURING GONG

Support Tip of the Week: Tracking your trackers

If you're running a Trackers report in Salesforce but the Trackers aren't populating, double check your Trackers settings in Gong to see that they're exporting to the right place.Navigate to your company settings in Gong > Trackers > Edit a tracker > Select "CRM call objects" or any other relevant options:Interested in learning more? Check out our Help Center!

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7 months ago
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Kavya P PhophaliaCommunity Newbie
asked in CONFIGURING GONG

Smart trackers

Hi everyone,I have two questions for you all:1. What are some important use cases of smart trackers and a few example sentences you guys are trying out?2. How are you setting up smart trackers for MEDDPICC?

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Molly Kipnis
8 months ago
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ANDREW AURILIONew Participant
asked in CONFIGURING GONG

Smart Trackers- Deep Dive

I am working to improve my smart trackers as I am finding the results to be a bit lower than expected (and, of course, much lower than the sales reps believe it should be). I have tried the keywords trackers but find them to be a bit more inaccurate and the smart trackers provide more intuition and context with AI to help hone in on the messaging. My question(s) are: do you find it to be more constructive to use more words/phrases or less words/phrases? And is there any way to exclude words/phrases so that certain context or combinations are not tracked?Any and all help with this is appreciated.

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Molly Kipnis
8 months ago
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Steve KennardCommunity Newbie
asked in CONFIGURING GONG

What is the lowest internet speed you can use in order to listen to calls?

What internet speed do you need in order to use gong?

3
Molly Kipnis
11 months ago
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Joe BarrowEnthusiast
asked in CONFIGURING GONG

Forecast Training For Sellers

Hello - I am rolling out Forecast and the team has been great.   However, I can’t seem to find any type of “how to” for my sales team outside of a pdf that walks a rep/seller exactly what they need to do to make their weekly forecast.   I have watched recorded trainings, looked for videos on youtube and I see a lot that talks at a highlevel.  What I really need is really specific stuff that I can use to show my team or share with my team that shows them this is exactly how you do your forecast.   Go into the Forecast, click your your name, click on commit, but when they get to their list of deals….I am not sure how to explain what they need do so once they get to the point in the attached screenshot.   I am guess its very easy.   A video from a Gong seller doing their own forecast would be super simple and an effective tool.   As of right now I am stalled.   Does something like this exist?   I can’t find it if so.   Thanks as always team.   Joe

3
Andrea Cantrell
1 year ago
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Roman AleksandrenkoGongster
asked in CONFIGURING GONG

What's the best resource that helped you getting up and running with Gong fast?

Hi everybody,I’m curious about the smaller companies without a dedicated tech admin and very limited support from Gong. 1. How did you manage to navigate through the setup & integrations phase?2. What was the most helpful resource and why?3. What were the most challenging parts of the process? Thank you for the help! PS: sorry if somebody already asked about this, I just couldn’t see it anywhere. 

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R
1 year ago
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Kelly ParksCommunity Newbie
asked in CONFIGURING GONG

Gong Call Library

Hello -I have been using the Gong Call Library for years, but feel very limited by it’s functionaity. If possible could I suggest: Bulk adding of calls Less steps to add a call. Right now you have to go to the call page, select a folder, and click add. I would prefer if you could just click “add to library” from the listing of calls without having to click into the call page. The ability to drag and drop calls into the libraryThank you,Kelly

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Molly Kipnis
1 year ago
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Holly HampsonEnthusiast
asked in CONFIGURING GONG

Create filter on external participants use of keyword trackers?

Hello - have you successfully created a filter to track an external participant’s use of a keyword tracker? 

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Molly Kipnis
1 year ago
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Joe BarrowEnthusiast
asked in CONFIGURING GONG

Feature Request - Initiatives - Add longer time frame filters (quarter)

Hello - I am starting to get my arms around initiatives.   One thing that would be helpful, and I don’t think too hard of an add, is giving longer time frames in the initiatives drop down.   Right now I can see my initiatives by week, month but I really want to start seeing them over the course of a quarter so I can spot trends.   Right now that is not possible.  Image attached to show what I mean.

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Molly Kipnis
1 year ago
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Joe BarrowEnthusiast
asked in CONFIGURING GONG

Feature Request - Win/Loss

Hello - I really appreciate the win/loss data and all the ways you can analyze.   However, I have multiple lines of business and the win ratios are very different.   One LOB has longer sales cycles and are multi threaded and the other is much more transactional with single points of contact.   As such, if I analyze all deals, the combined win/loss ratio gets skewed really fast and the data isn’t as meaningful.   I would love to be able to have multiple win/loss “boards” just like I can have more than one deal board.   As it stands now I need to keep adding and removing filters for each product family and then take screenshots if I want to share the data with others in the company.   This would be a really useful add in my opinion.   Thanks for listening.   Joe 

1
Molly Kipnis
1 year ago
Molly Kipnis
Molly KipnisCommunity Manager
posted in CONFIGURING GONG

Hello, Program Managers and Business Admins!

You’re here to ensure your team gets the most out of Gong, and we want to support you on your journey. Ready to learn how to customize your Gong instance, align your tech stack to support key initiatives, and effectively manage your organization's stakeholders to drive success? Take a look at the resources curated just for you in the Gong Academy!

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Molly Kipnis
1 year ago
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Meg BowieCommunity Newbie
asked in CONFIGURING GONG

Need help with Sandler Sales Trackers

Hi all! My colleagues and I have implemented some Sandler Sales trackers in Gong but they’re super broad and aren’t pulling in calls with the precision we’d like. Does anyone have some awesome Sandler trackers they’d be willing to share? Here are some examples of our trackers that are way too general!  

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M
1 year ago
Adelaide King
Adelaide KingGongster
posted in CONFIGURING GONG

GONG’s Guide to GAP Selling

GAP Selling is an increasingly popular sales methodology that relies on closing a gap between your prospect’s current and future state. If your team has recently switched to GAP Selling, or are thinking about it, fear not - Gong can help!Configuring Gong after adopting new messaging is crucial in tracking its adoption and success. As a CSM here at Gong, the first place I suggest my customers start is Trackers. For GAP Selling, I suggest breaking your Trackers into 6 pieces: Current State, Problem, Root Cause, Emotion, Future State, and Solution. Feel free to leverage GONG’s Guide to Gap Selling and the base Trackers below. Do not forget to customize these trackers further for your industry, product names, product value, discovery questions, and use cases!GAP SELLING Current State:current state, doing currently, doing now,  have in place, have set up currently, have today, looks like today, process look like today, process today, program in place, tell me about what that looks like now,

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Molly Kipnis
1 year ago
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