Question

Transcript Search API

  • 15 September 2023
  • 7 replies
  • 220 views
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Hi Gong team, thanks for the great work on the API. Is there a plan to support full-text search of call recording transcripts via the API? This is a requirement for us to be able to build an integration with Gong.

7 replies

Molly Kipnis
Userlevel 6
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Hey @Prasad Kawthekar! Working on finding out for you. Thanks for your patience! 

BridgetFinegan
Userlevel 1

Hi @Prasad Kawthekar - good to hear from you!

 

Our API allows access to Call Transcripts via endpoint /v2/calls/transcript.

In response here, you can expect a list of sentences including start and end time in milliseconds along with a text string containing the sentence spoken. Once ingested, a transcript may be queried as a function of your solution.

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@BridgetFinegan thanks for the response! Is there a plan to support a search API that allows us to send a text query and get back transcripts that include the text query? This would be critical for our use case since we don’t index any transcripts.

Andrew O'Driscoll
Userlevel 5
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@Prasad Kawthekar Gong Data Cloud now includes Transcripts, so if you use Snowflake with some work you could implement a transcript search

Founder, Growment.
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@Andrew O'Driscoll since customers may not want us to index all their transcripts, an ideal API for us is one that allows us to run a search on a need-know basis depending on the customer’s query. This API would work similar to the internal search transcripts API that’s accessible from the search box in the Gong app: https://share.cleanshot.com/4VKVh9Qw. Is this something that could be supported? This would be a huge unlock for customers that are using both Gong and dashworks.ai.

Andrew O'Driscoll
Userlevel 5
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@Prasad Kawthekar the context helps, and its a good idea. I don’t work for Gong, but I can confirm that there is no search transcript API. The only solution other than the Gong Data Cloud that I can think of is creating an Automation Rule / scheduled job that indexes a subset of transcripts based on some established rules. But net net you are on your own to implement it. 

Founder, Growment.
P
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@Andrew O'Driscoll since customers may not want us to index all their transcripts, an ideal API for us is one that allows us to run a search on a need-know basis depending on the customer’s query. This API would work similar to the internal search transcripts API that’s accessible from the search box in the Gong app: https://share.cleanshot.com/4VKVh9Qw. Is this something that could be supported? This would be a huge unlock for customers that are using both Gong and dashworks.ai.

@BridgetFinegan @Molly Kipnis is this something that on’s the near term roadmap for Gong? Would love to have support for this!

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