Are you noticing that your screen-shares and presentations aren’t showing on the “Call page” in Gong?
Are you importing your web conferencing calls from Zoom into Gong manually?
If you answered yes to both of these questions, Gong is working as intended. When you manually import calls into Gong, the video and audio are uploaded but the screen-shares and presentations aren’t.
To ensure that screen-shares and presentations are uploaded into Gong:
1) If you’re using the native Zoom integration, manually hit “Record to cloud” in Zoom. If there’s an associated calendar event for the call, we’ll import it.
2) If you’re not using native Zoom, add “assistant@gong.io” to the calendar event as a participant.
Both of these will record your call(s) and automatically upload your video, audio, and presentations into Gong!