Question

Extracting data through Fivetran connector - missing crm and conversations tables

  • 26 February 2024
  • 3 replies
  • 35 views

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I’m extracting Gong data to our warehouse using Fivetran. 

For some reason I do not see the Conversations tables and the CRM tables (entity value, deal, account etc) showing data from our SFDC. I’m seeing other tables such as trackers, calls, worksapce, scorecard.


Are these tables created by default? Does it require some additional configuration?

 

Fivetran ERD for Gong appears here
 


3 replies

Userlevel 6
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Hey @Nadav Vaknin! Let me chat with the team and get back to you about this. Stay tuned, and thanks for your patience! 

Userlevel 6
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Hi again @Nadav Vaknin!

What kind of information do you need from the conversations and CRM tables?

For call information, you can export this data from the conversations page.

For CRM tables, we have different methods for getting this in Gong — just let me know what you’re looking for!

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It is possible this question is better aimed at fivetran support than Gong.


I see Gong publish ERD/ Database design in your the based on the connector to Snowflake.
We use Fivetran connector to export the data to our PostgreSQL. 

It seems the extracted tables are different. Which make it hard to use the suggested articles you post:

 

I’m trying to build our Calls KPIs (metrics) based on call, tracker and participant data.

 

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