If you’re in a Customer Success role, then you know that having control over your book of business helps you be a strategic partner to your customers and feel more confident during growth and renewal conversations.
On today’s episode of Gong on Gong, Customer Success Manager
“Having control over your book of business helps you be a better partner, present up, hit your numbers quarter over quarter, and feel confident saying, “I’m not afraid of risk or growth opportunities because I know and can see all of the inputs and outputs that I should be driving based on the indicators that Gong is telling me.”
What are your strategies for leveraging dealboards as a CSM? We’d love to learn from you — let us know in the comments!